Privacy Policy

This Privacy Policy explains how Spiritual Gangsta Certified ("SGC," "we," "us," or "our"), operated by Janét Jones in Pennsylvania, United States, collects, uses, discloses, stores, and protects personal information through spiritualgangstacertified.com and any store, checkout, intake form, registration page, customer account, community, event, email, or service that links to this Policy.

This Policy applies when you visit the website, create an account, place an order, request or receive a personalized report, book a reading or session, join a course or community, register for an event, purchase merchandise, contact us, submit an intake form, or otherwise interact with SGC.

Third-party websites, applications, social platforms, payment services, course platforms, video services, and other services have their own privacy practices. This Policy does not control information handled independently by those third parties.

The information we collect depends on how you interact with SGC and which offering you select. It may include:

Identity and contact information: name, preferred name, pronouns, email address, telephone number, billing address, shipping address, username, and account details.

Transaction and order information: products and services purchased, order number, amount paid, discounts, tax and shipping information, payment status, transaction identifiers, refund or dispute information, and order correspondence.

Personalization and intake information: date of birth, exact or approximate birth time, birthplace, current age, names or details of intended report recipients, chart information, central questions, goals, preferences, life context, relationship or family context, career or financial context, and other information you voluntarily provide for a report, reading, coaching relationship, Journey, event, or custom creation.

Appointment and participation information: scheduling preferences, time zone, attendance, rescheduling history, session notes, questions, participation records, and communications connected with a service, course, event, or community.

Physical-product information: shipping address, delivery instructions, sizing, measurements, personalization selections, approved designs, photographs, and information needed to resolve damaged, missing, or incorrect orders.

Communications and submitted content: emails, contact-form messages, reviews, testimonials, comments, photographs, recordings, files, survey responses, support requests, and other information you choose to submit.

Technical and usage information: IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location derived from an IP address, access dates and times, cookie identifiers, session information, cart activity, account-login activity, and security or diagnostic logs.

Marketing preferences: subscription status, consent records, communication preferences, email engagement, and unsubscribe requests.

We may collect personal information:

• Directly from you when you browse, order, register, create an account, complete checkout, submit an intake form, book a session, attend an event, join a community, contact us, post a review, or communicate with us.
• Automatically through WordPress, WooCommerce, cookies, server logs, security tools, analytics technologies, and similar website functions.
• From service providers that support payments, scheduling, email, course delivery, events, shipping, fraud prevention, customer support, or website administration.
• From another person who purchases a gift or authorized service for you, provided that person represents that they have permission to provide the relevant information.
• From public interactions with SGC, such as a public comment, review, social-media tag, or public event participation.

We may use personal information to:

• Operate, maintain, secure, troubleshoot, and improve the website and store.
• Process payments, orders, returns, credits, disputes, and transaction records.
• Create and deliver personalized Human Design, astrology, spiritual, educational, coaching, or related reports and services.
• Calculate or verify charts and prepare individualized analysis, writing, design, formatting, or supporting materials.
• Communicate about intake questions, order status, delivery, scheduling, customer service, policy updates, security, and account matters.
• Schedule and conduct readings, consultations, coaching, Journey work, seminars, workshops, boot camps, courses, livestreams, and events.
• Fulfill, personalize, ship, track, and support physical-product orders.
• Provide accounts, memberships, protected content, communities, replays, downloads, and course access.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, chargebacks, security incidents, or violations of our Terms.
• Maintain tax, accounting, operational, insurance, dispute, and legal records.
• Send marketing messages when permitted and honor subscription and opt-out choices.
• Analyze general website and business performance, customer interest, and service quality.
• Establish, exercise, or defend legal rights and comply with applicable requirements.

We may use information for another compatible purpose disclosed when it is collected or with your consent.

Personalized astrology, Human Design, coaching, Journey, and similar offerings may require information that is unusually specific or personal. This may include a full birth date, exact birth time, birthplace, pronouns, personal goals, family or relationship circumstances, career questions, emotional context, or other details you voluntarily provide.

We use this information to prepare and deliver the offering you requested, communicate with you, check accuracy, address corrections, maintain appropriate business records, and provide related customer support. The depth and sensitivity of what you share should be limited to what you are comfortable providing and what is reasonably relevant to your request.

If you provide information about another person, including a child, partner, family member, friend, client, or gift recipient, you represent that you are authorized to provide it and request the relevant work. We may decline a request when consent or authority is unclear.

SGC may use trusted technology providers and professional tools to support chart calculation, research, drafting, transcription, document creation, formatting, quality review, file storage, automation, and delivery. Depending on the offering, information necessary to produce your work may be processed through these tools.

We seek to limit submitted information to what is reasonably necessary for the task and to use service providers in accordance with their applicable terms, privacy controls, and available security settings. These providers may process information on our behalf or under their own privacy terms, depending on the service and configuration.

Technology-assisted production does not change SGC's responsibility for the final service or deliverable. We do not use customer intake information to make solely automated decisions that produce legal or similarly significant effects about a person.

Payments are processed through third-party payment gateways or financial-service providers. These providers may collect or receive information such as your name, email address, billing address, telephone number, payment method, transaction amount, device information, and fraud-prevention data.

SGC generally receives payment confirmation, transaction identifiers, payment status, and limited payment-method information rather than your complete card number or complete financial-account credentials. Payment providers handle information according to their own terms and privacy policies.

The website may use cookies, local storage, pixels, tags, and similar technologies. These technologies may be necessary to:

• Keep the store, cart, checkout, account, and login functions working.
• Remember selections and preferences.
• Maintain security and prevent fraud.
• Understand website traffic and performance.
• Measure communications or marketing activity.
• Provide embedded content or third-party features.

Some cookies are essential and cannot be disabled without affecting website operation. Where required, non-essential cookies will be used through available notice, consent, or preference controls. You may also manage cookies through your browser, although blocking cookies can cause carts, logins, checkout, video, or other features to malfunction.

Browser-based "Do Not Track" signals are not interpreted consistently across the internet. Where applicable law requires recognition of a supported universal opt-out signal, we will respond as required.

We may disclose personal information only as reasonably necessary to the following categories of recipients:

• Website hosting, WordPress, WooCommerce, domain, database, backup, and technical-support providers.
• Payment processors, banks, fraud-prevention services, accounting tools, and transaction providers.
• Email, customer-service, scheduling, video-conferencing, course, membership, community, livestream, and event platforms.
• Chart-calculation, document-production, formatting, storage, automation, and delivery providers used to create or provide an offering.
• Shipping carriers, fulfillment partners, manufacturers, printers, and print-on-demand providers for physical orders.
• Contractors, presenters, collaborators, or support personnel who need limited information to perform work for SGC and are expected to handle it appropriately.
• Analytics, security, performance, and cookie-management providers.
• Professional advisers, insurers, auditors, or legal representatives when reasonably necessary.
• Government authorities, courts, regulators, payment networks, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of the business.
• A successor or prospective successor in connection with a lawful merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality protections.

Service providers receive only the information reasonably needed for their functions, although their independent handling of information may also be governed by their own policies.

SGC does not sell personal information for money.

Certain analytics, advertising, social-media, or embedded-content technologies may be treated as "selling," "sharing," or targeted advertising under some privacy laws even when no money is exchanged. If SGC uses technology that triggers such rights, we will provide any notice, consent mechanism, or opt-out method required by applicable law.

We do not use birth data, intake answers, private reports, session content, or private coaching information for targeted advertising.

We may send transactional messages needed to process an order, clarify intake information, deliver a report, schedule a service, administer an account, provide event access, address a payment or security issue, or communicate a material policy change. You cannot opt out of essential transactional messages while an order, account, or service remains active.

Marketing messages are sent according to the subscription choices and permissions associated with the relevant list or platform. You may unsubscribe using the link in a marketing email or the method provided by the applicable platform. Unsubscribing from marketing does not unsubscribe you from necessary order or service communications.

If you subscribe or interact through a separately operated platform, including a newsletter, social network, course platform, or community service, that platform's privacy policy also applies.

Information you voluntarily post in a public comment, public review, livestream chat, social-media interaction, or community area visible to other participants may be seen, copied, or used by others. Do not post information you want to keep private.

Private reports, intake responses, sessions, recordings, photographs, testimonials, or personal stories will not be publicly identified or used in SGC marketing without the permission required by law. If you voluntarily publish a review, tag SGC publicly, submit content for publication, or separately authorize promotional use, we may display that material with reasonable formatting while preserving its meaning.

Events, courses, or communities involving other participants may have additional recording, confidentiality, or participation notices. Those notices become part of the privacy expectations for that offering.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfillment, customer support, account administration, tax and accounting obligations, fraud prevention, dispute resolution, enforcement of agreements, legal compliance, and protection of rights.

Retention periods vary by category. For example:

• Order, payment, invoice, tax, refund, and accounting records may be retained for the period required for business and legal recordkeeping.
• Customer accounts may be retained while active and for a reasonable period afterward.
• Intake information, working files, reports, and service records may be retained while work is being prepared and for a reasonable period afterward to support delivery, corrections, continuity, disputes, and recordkeeping.
• Marketing information may be retained until you unsubscribe or the list is discontinued, with limited suppression information retained to honor your opt-out.
• Security, fraud, and technical logs may be retained for a reasonable period based on operational and security needs.

Information may be deleted, anonymized, or aggregated when it is no longer reasonably needed. Backup copies may remain for a limited period until overwritten through ordinary backup processes.

WooCommerce retention settings and WordPress privacy tools may be used to remove or anonymize eligible information. Some information cannot be deleted immediately when retention is required for taxes, accounting, fraud prevention, chargebacks, legal claims, safety, or another lawful purpose.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, account protections, reputable service providers, software updates, backups, security monitoring, and limiting access to those who reasonably need the information.

No website, email, transmission, database, or storage system is completely secure. We cannot guarantee absolute security. You are responsible for protecting your passwords, devices, email account, and account credentials and for notifying us promptly if you suspect unauthorized activity.

If a data incident occurs, we will investigate and provide any notification required by applicable law.

Depending on where you live and which privacy law applies, you may have the right to request:

• Confirmation of whether we process your personal information.
• Access to or a copy of eligible personal information.
• Correction of inaccurate information.
• Deletion of eligible information.
• Restriction of or objection to certain processing.
• Portability of eligible information.
• Withdrawal of consent when processing is based on consent.
• Opt-out from certain targeted advertising, sale, sharing, or profiling activities.
• An appeal if a privacy request is denied, where applicable.

You may also update certain account information through your account and unsubscribe from marketing through the applicable message or platform.

To submit a request, reply to your order correspondence or use the contact method displayed on spiritualgangstacertified.com . State that the request concerns privacy and describe what you are requesting. We may need to verify your identity and authority before acting. An authorized agent may be required to provide proof of authorization.

Privacy rights are subject to legal limitations and exceptions. We may retain information needed to complete a transaction, comply with law, maintain security, prevent fraud, resolve disputes, exercise legal rights, or preserve records that cannot lawfully or reasonably be deleted. We will not discriminate against you for exercising an applicable privacy right.

For individuals in jurisdictions that require a stated legal basis, SGC may process personal information:

• To perform a contract or take requested steps before entering a contract, including processing an order, preparing a report, or providing a booked service.
• With consent, including certain marketing or non-essential cookie activities.
• For legitimate interests, including operating and improving the business, communicating with customers, maintaining security, preventing fraud, and protecting legal rights, when those interests are not overridden by applicable rights.
• To comply with legal obligations.
• To protect vital interests or address urgent safety concerns in limited circumstances.

Where processing relies on consent, consent may be withdrawn prospectively. Withdrawal does not affect processing that was lawful before withdrawal.

SGC is based in the United States. If you access the website or purchase from another country, your information may be transferred to, stored in, or processed in the United States or other locations where SGC's service providers operate. Privacy and data-protection laws in those locations may differ from the laws where you live.

Where required, we will use an applicable lawful mechanism or service-provider safeguard for international transfers.

The website and store are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online directly from a child under 13 without legally required parental consent.

A parent or legal guardian must purchase and consent to a report, service, program, or event involving a minor. Information about a minor should be limited to what is reasonably necessary for the authorized offering.

If you believe a child under 13 submitted personal information directly to SGC without appropriate authorization, contact us so we can review and take appropriate action.

The website may include links, videos, forms, scheduling tools, payment pages, social-media content, maps, podcasts, or other material provided by third parties. Embedded content may allow the third party to collect information as though you visited that provider directly.

SGC does not control independent third-party privacy, security, cookies, content, or data practices. Review the third party's privacy policy before providing information through its service.

We may update this Privacy Policy to reflect changes in technology, services, vendors, business practices, or legal requirements. The updated Policy will be posted with a revised effective or last-updated date.

Material changes may also be communicated through the website, an account notice, email, or another reasonable method when required. The version in effect when information is collected generally governs that collection, subject to later lawful changes and any additional consent required by law.

Questions or requests concerning this Privacy Policy may be submitted by replying to your order-confirmation email or using the contact method displayed on spiritualgangstacertified.com .

Please include your name, the email address associated with your interaction, your order number when applicable, and a clear description of your request. Do not include complete payment-card details, account passwords, government identification numbers, or other unnecessary sensitive information in an ordinary email.

This Privacy Policy should be read together with the Spiritual Gangsta Certified Terms & Conditions and Refund, Return & Cancellation Policy . Those documents govern purchases, services, site use, cancellations, returns, and related responsibilities. If a separate signed agreement or offer-specific privacy notice applies to a particular service, that more specific notice also applies to the relevant information.